i bought my new 07 mini in march in MINI RICHMOND.(i had a 03 model before) n' the 2nd day i got my car there was already ticking noise coming out from the engine.. they didn't even know hot to fix the problem! they said it was alright for me to drive. i forced them to fix my car for me n' it took them 2 months to settle down n' make an appointment w/ me.. and THEY FOUND A BROKEN SPRING in the engine* which made the car not going very smoothly.. it ate up some horsepower......... n' it took them 3 weeks to get it fixed.

i was so unhappy and frustrated about it. cuz there was a broken spring in the engine for 2 months n' they didn't even get the problems fixed in the first place.their service was poor. I had to contact mini canada directly. but they are not doing ANYTHING FOR ME.

too bad i live in canada. there's no lemon law. now i don't even feel safe driving the car. it feels weird.
can anyone help me w/ the problem?
is there anything i can do?? =(

 

what have MINI Canada said write to the CEO of mini canada directly email him and send him a letter saying how dissatisfied you are with the service. You may get some compensation

 

how do i write to the CEO??
they wouldn't let me contact him directly..
there's a group of people who fix these kinds of complaints
but then they are not willing to do anything.
and their attitude was not so nice tooooooooooooo
i just wanna contact mini Germany directly but i don't know how

 

Lindsay Duffield, President and CEO,
BMW Group Canada
920 Champlain Court,
Whitby,
ON
L1N 6K9

there you go